Shipping policy

1. Order Processing

Online store orders are processed within 1–3 business days. Large wholesale or 3PL/4PL orders may need extra handling time.

2. Shipping Costs (Online Store)

Australia: Standard shipping is $9.95, and free on orders of $20 or more
New Zealand: Standard shipping is a flat $20.00 per order (AUD)

The shipping cost is shown at checkout before you pay. We currently ship to Australia and New Zealand only.

3. Delivery Times

We ship using Australia Post, Sendle and freight partners. Estimated delivery times after dispatch:

Australia, standard: 3–7 business days
New Zealand: longer than within Australia, depending on the carrier and customs clearance
Wholesale bulk freight: 3–10 business days

These are estimates, and remote areas can take longer.

4. New Zealand Orders

Prices are in Australian dollars. Any import duties or taxes charged by New Zealand authorities are the buyer's responsibility.

5. 3PL/4PL Fulfilment Shipping

For fulfilment clients:

IndieCo Distribution ships using agreed carriers
Freight charges may be passed through at cost
Custom SLAs can be arranged for high‑volume clients

6. Tracking & Delivery

All orders include tracking, which we send once the order is dispatched.

7. Damaged or Missing Shipments

If your order arrives damaged:

note the damage with the courier if you can
photograph the packaging and the item
let us know through our contact form, ideally within 48 hours, so we can claim with the carrier

If tracking shows your order as delivered but you haven't received it, contact us and we'll follow it up with the carrier. Your rights under the Australian Consumer Law are not affected.

8. Incorrect Address

Customers and retailers are responsible for providing accurate delivery details. IndieCo Distribution is not responsible for orders delivered to an incorrect address supplied by the customer. If you notice a mistake, contact us as soon as possible and we'll try to update it before dispatch.